![](http://juliacontacessi.com/cdn/shop/files/Geode_Set_Gold_Paper_Frame_1024x.jpg?v=1656857577"")
Frequently Asked Questions
Thanks for your interest in learning more about Julia’s work. Below are some commonly asked questions that may provide more details about Julia’s process, materials used and the work showcased on the site.
Shipping Questions
Do you ship outside the US and Canada?
We absolutely do and shipping costs usually aren’t very different. We just don’t offer all the same finishing styles and aren’t set-up online to automatically calculate shipping. If you’d like to place an international order just reach out. Let us know what art you’re interested in and where you would like shipping. We’ll get back to you with all the details.
All order, shipping, and returns answers can be found on our Shipping & Returns page.
Returns Questions
What is your return/exchange policy?
Original Artwork - If for any reason you are not happy with your original artwork, please contact us within 3 days of delivery to inquire about an exchange or shop credit. Shipping charges are non-refundable.
Print Purchase - Because all prints are custom made to order, we are unable to offer refunds or exchanges. All sales are final.
What if my order arrives damaged?
In the event that your order arrives damaged, please notify us within 3 days of delivery. Providing photos is most helpful with insurance claims. We’ll work quickly to replace your order.
All other order, shipping, and returns answers can be found on our Shipping & Returns page.
Reproduction Questions
What is the difference between Julia’s originals and custom reproductions?
An original is a unique, one-of-a-kind painting. When you purchase an original you purchase the only one in existence. It’s signed and dated by Julia and comes with a certificate of authenticity. A reproduction or print is a copy of one of Julia’s original paintings. It is custom-made from a professional, high-quality photograph to your size and finishing specifications using archival inks and quality finishing materials. Prints are produced in open editions and are not signed unless it is noted otherwise.
I’m not sure I understand all of the custom reproduction options. How can I learn more?
We understand, and are here to help! Swing over to our Reproductions page for guidance.
Do custom reproductions have texture?
No. A reproduction is created with ink only. There is a very slight texture from the paper or canvas that the work is printed on, but it is not a raised texture.
Do custom reproductions have metallic effects?
No. Print reproductions are not created with metallic inks. Special attention is used when photographing original works with metallic paint to capture the shine when they are printed with traditional inks. A digital printout from your own home printer will give you a good sense of how metallic colors translate into traditional inks. You can also view a video example here.
Why do you offer different reproductions through Minted?
Most of Julia’s work sold through Minted is award winning and sold as a limited edition of 350 prints per size. Because these prints are limited to a set number they are exclusive to Minted and you will not find them anywhere else. They can be customized with Julia’s signature and finished with your choice of paper, mat and frame.
Artwork & Framing Questions
What does gallery wrapped mean?
Gallery wrapping is a method of stretching canvas so that it wraps around the sides of stretcher bars and is secured to the back of the wooden frame. Artwork that is gallery wrapped can hang without a frame.
What is a stretcher bar?
A stretcher bar is used to construct a wooden frame which canvas or linen is then stretched over and mounted to. It is a method for hanging your artwork.
What is glazing?
Glazing is a generic term for the clear protective covering, such as glass or acrylic, used to cover artwork in framing.
What is acrylic?
Acrylic is a lighter-weight, shatter-resistant alternative to glass frame glazing. It offers superior UV protection and is ideal for large framing projects. It’s what we use for our framed works.
What is a floater frame?
A floater frame is a style of frame where the art is mounted from behind making it appear as if it is not touching or “floating” within the frame. This style does not use any glazing or a mat. It’s only offered for works on canvas and is usually deeper than a traditional frame, as it has to cover the stretcher bars the artwork is mounted to. The style that is sold with Julia’s custom reproductions is 2 inches deep.
Will the colors of the artwork look exactly as they appear on my screen?
There are subtle variations between monitors, screen resolution, brightness and lighting which all can effect the appearance of the artwork. While we pay careful attention to accurately represent color you may see a slight different from screen to print. Please reach out if you’d like to see additional photos of a work before making a purchase.
What does wired and ready to hang mean?
It means that your artwork will have the proper hanging hardware already installed when you receive it. Once unpacked, your work it is ready to be hung on your wall.
Why don’t I see Julia’s signature on her work?
Julia does sign all of her original paintings on the back of the canvas or paper. This allows the flexibility to hang the work either vertically or horizontally. In addition, most custom reproductions don’t include a signature. If there is an exception to this it will be noted in the product description.
Personal Assistance Questions
Can you help with art selection for my space?
Absolutely! Just reach out with a photo of the area where you are looking to place art and any measurements or colors that may be relevant. Julia will respond with a few options.
I’m ready to place an order. What happens next?
Head over to our Placing an Order page to learn more.
I see a piece I love but want to make an adjustment to the size. Is that possible?
Sometimes Julia can change the proportions of a work to mean your specific needs. It depends on the work. Reach out via our contact form with your request and we’ll let you know what is possible.
Representation Questions
Where can I view Julia’s work in person?
Just swing over to the Representation page to see a list of locations that carry Julia’s work.
I’m local. Can I come visit your studio?
Yes, if you are interested in viewing works in progress or would like to discuss a commission. Just reach out to schedule a time. Studio visits are by appointment only, Monday-Friday. Note that the studio does not stock prints for sale. All print orders are processed through the website.
I’m interested in Julia’s process and background. Where can I learn more?
Head over to the about section of the site. There you can dive into more about Julia’s process, read some interviews and view videos from the studio.
Partnership Questions
I’m a stylist/designer/blogger and would love to collaborate. Can we work together?
YES! Please reach out via the Partner page.